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HELP CENTER

Got a question? Start here.

Short answers, from picking a package to receiving your files.

26 questions

Ordering

How do I order a service?

Pick a package in the catalog, choose a tier and add it to your cart. At checkout you fill in a brief and choose how to pay. I start working once your payment is confirmed.

Not sure which package to pick?

Try the Package Finder in the Help Center, or tell me what you need on the Request a quote page. We'll work out the right scope together.

Pricing & payments

Which payment methods can I use?

Checkout always shows the methods that are switched on. For international payments I use PayPal, including credit or debit cards through PayPal. Buyers in Indonesia can also use a Bank Mandiri transfer, DANA or GoPay, which I check by hand after you upload your proof of payment.

Are the catalog prices final?

Catalog prices are starting prices for the scope written in each package. If your brief needs more than that, I'll send you a quote before you pay. Your bank or PayPal may add their own fees.

Can I pay from outside Indonesia?

Yes, through PayPal. If your selected currency is USD, EUR, GBP, SGD or AUD, PayPal charges in that currency. For any other currency, PayPal charges in USD.

Currency

Why are prices in other currencies marked as estimates?

I set base prices in Indonesian Rupiah. Other currencies are converted with a daily reference rate, so the numbers can move a little. The exact amount you'll be charged always appears at checkout before you pay.

How do I change the language and currency?

Use the language and currency selectors at the top of the page, or in the menu on your phone. Your choice is saved in this browser and, when you're signed in, in your account too.

Timeline

How long does a project take?

Each tier lists an estimate in days. The count starts once your payment is confirmed and your brief and materials are complete.

I have a deadline. Can you make it?

Put your deadline in the brief. I'll tell you honestly whether the schedule works before you pay.

Revisions

How many revisions do I get?

Each tier lists its number of revision rounds. One round means one combined list of feedback within the original scope. Send it with the Request a revision button on your order page.

What doesn't count as a revision?

New features, a change of concept or a direction that differs from the brief. For those I'll send a separate quote.

Delivery

How is the finished work delivered?

The work appears on your order page as a link or a private file. From there you can review it, ask for a revision or accept the order.

How long do I have to review the work?

You have 7 days to review it and ask for revisions. If there's no request within 7 days, the order is marked as complete.

Communication & time zones

How do we stay in touch during a project?

Through the chat on your order page, which opens once your payment is confirmed. That keeps every project note in one place.

We're in different time zones. When will you reply?

I'm based in Indonesia (WIB, UTC+7). If the gap is large, replies may arrive outside your working hours. Note the hours that suit you in the brief so I can plan around them.

Copyright & license

Who owns the final work?

Once it's paid in full, you get the right to use the final work for the purpose we agreed on. Third party parts such as fonts, open source libraries, stock photos or music keep their own licenses.

Will my project appear in your portfolio?

I may show it in my portfolio unless you ask me to keep it private. Just say so in the brief or the order chat.

Cancellation & refunds

Can I cancel an order?

You can cancel an unpaid order yourself from the order page. For a paid order, message me in the order chat.

What about refunds?

If work hasn't started, you get a full refund. If it has, the refund covers the part that isn't done yet, and we agree on it together. Orders that are finished and accepted can't be refunded. Refunds go back through the same payment method.

After delivery support

Is there support after the project is done?

For regular upkeep there's the Monthly maintenance package. If something comes up after the order is complete, contact me and we'll check whether it's within the original scope.

Do I get the source files?

It depends on the package. If source files aren't listed in the package you picked, ask me before you order.

Custom requests

What I need isn't in the catalog. What now?

Tell me about it on the Request a quote page. I'll look at the scope and get back to you with a quote.

Can I combine several services in one project?

We can talk about it. List every part you need on the Request a quote page so I can see the whole picture.

Account & security

Do I need an account?

You can browse the catalog, fill your cart and save favorites without one. To check out and track orders you'll need to sign in. Your cart and favorites move into your account when you do.

How is my data protected?

Passwords are stored as hashes and I can't see them. Database rules make sure only you and I can open your orders, files and project chat. The Privacy Policy has the details.

How do I delete my account?

Open your Account page, choose Delete account and type your email to confirm. If your account has order history, the request is queued because some transaction records have to be kept.

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